Customer Service Agreement

Service & Pricing

Residential wash, dry, and fold service for bags under 20 pounds is charged at a flat rate of $35 per bag. For bags weighing 20 pounds or more, pricing is based on the selected service frequency: Weekly at $1.89/lb, Every 2 Weeks at $1.99/lb, or One-Time Service at $2.20/lb, with a $44 base minimum per bag. Additional items, bulky items, specialty items, and other extras are not included in these base rates and may be priced separately.

Any weight provided when scheduling is an estimate. Final laundry weight will be determined by Foundation Wash after pickup, and the final service charge will be based on actual processed weight and separately priced items.

Pickup & Delivery

Submitting a pickup request does not guarantee an appointment. Pickup is confirmed only after confirmation is received from Foundation Wash.

Customers agree to have laundry ready at the agreed pickup location and time. For contactless service, customers authorize Foundation Wash to retrieve and/or return laundry at the location specified. Items left unattended before pickup or after delivery may be outside Foundation Wash's control.

Laundry Care

Foundation Wash will use reasonable care when washing, drying, folding, handling, and transporting laundry.

Normal laundering involves some risk of shrinkage, fading, color bleeding, wear, loss of buttons or embellishments, and other changes associated with garment condition, construction, care instructions, or normal cleaning.

Customers agree to identify items requiring special care before service. Foundation Wash may decline to process an item if its care requirements cannot reasonably be accommodated.

Pockets & Personal Items

Customers are responsible for removing personal belongings from pockets before pickup. Foundation Wash may make reasonable efforts to check pockets but cannot guarantee every pocket will be inspected.

Items such as pens, lipstick, gum, crayons, electronics, money, or other objects left inside clothing may cause damage during laundering.

Stains

Foundation Wash may make reasonable efforts to treat visible stains but does not guarantee complete stain removal. Some stains may be permanent or become more noticeable after cleaning.

Aggressive stain treatment can sometimes damage fabric, and Foundation Wash may choose not to perform a treatment when doing so could reasonably damage the item.

Garment Condition

Previously damaged, weakened, excessively worn, improperly manufactured, or colorfastness-compromised garments may deteriorate during normal laundering.

Foundation Wash is not responsible for damage caused solely by pre-existing conditions, inaccurate or missing care labels, normal wear and tear, or inherent defects in an item.

Lost or Damaged Items

Foundation Wash will make reasonable efforts to keep customer orders identified and properly accounted for throughout processing.

If an item is believed to have been lost or damaged while in Foundation Wash's care, the customer agrees to contact Foundation Wash promptly and provide information reasonably necessary to investigate the claim.

Any compensation for an item determined to have been lost or damaged due to Foundation Wash's handling will take into consideration the item's age, condition, reasonable current value, and available proof of purchase or ownership, rather than automatically using its original retail price.

Foundation Wash is not responsible for sentimental or special value beyond the reasonable value of the item.

Items Not Suitable for Standard Laundry Service

Customers agree not to knowingly include items that are unsafe or unsuitable for standard machine washing or drying, including items contaminated with hazardous chemicals, bodily fluids beyond ordinary household laundry conditions, needles or sharp objects, combustible materials, or other hazardous substances.

Bulky & Specialty Items

Comforters, blankets, pillows, duvets, and other bulky or specialty items may be charged separately from standard per-pound laundry. Final price may depend on size and care requirements.

Customer Communication

Customers authorize Foundation Wash to contact them regarding pickup, order status, payment, delivery, or service-related issues using the contact information provided. This service-related permission does not automatically constitute consent to unrelated promotional marketing communications.

Agreement

By signing or checking the agreement box in the Foundation Wash pickup form, the customer confirms that they have reviewed and agree to this Customer Service Agreement.